Visszatérítési szabályzat
Last updated: October 15, 2026
This Refund & Return Policy applies to purchases made through mpxnsa.shop, operated by JT Construction ApS.
This policy applies to orders delivered to Austria, Poland, Germany, Czechia, Romania, Portugal, Slovakia, Spain, Greece, Hungary and Italy.
30-Day Return Policy
In addition to your statutory rights, we retain our voluntary 30-day return request period from delivery of the last item in your order. Notify us within that period and send the goods back without undue delay, no later than 14 calendar days after notifying us.
You may reasonably unpack and inspect a product as you would in a shop. Original packaging is helpful where available, but is not a condition of exercising statutory withdrawal rights. You may be responsible only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where permitted by law.
Include your order number or other proof of purchase so we can identify the return. Contact sarahnala460@gmail.com or +45 40 68 72 19 for instructions and the free prepaid return label. No restocking fee is charged.
This update does not reduce any more favourable return promise that applies to an order already placed.
EU Right of Withdrawal
Consumers in the European Union have the statutory right to withdraw from eligible distance purchases within 14 calendar days without giving a reason, subject to applicable legal exceptions. For goods delivered in separate consignments, the period begins when you or a person you designate, other than the carrier, receives the last item in the order. Applicable statutory extensions for weekends or public holidays are respected.
Notify us by a clear statement sent to sarahnala460@gmail.com or by post to JT Construction ApS, Maskinvej 6, 2860 Søborg, Denmark. Sending the notice before the withdrawal period expires is sufficient. Prior approval is not required for a valid statutory withdrawal.
After notifying us, send the goods back without undue delay and no later than 14 calendar days after the notification. The deadline is met if you dispatch the goods before that period expires.
You can also access available return and cancellation requests through your customer account and follow the steps for your order. You can notify us by a clear statement even if you do not use the account form.
Optional model withdrawal notice: To JT Construction ApS, Maskinvej 6, 2860 Søborg, Denmark, sarahnala460@gmail.com. I hereby give notice that I withdraw from my contract of sale for the following goods. Please include the goods or order number, order and receipt dates, your name and address, and the date of the notice. A signature is required only if the notice is sent on paper.
Our voluntary 30-day policy does not replace or limit these statutory rights.
Sale and Discounted Products
Products purchased during a sale, promotion, or at a discounted price are not automatically excluded from returns.
Eligible sale and discounted products remain covered by applicable statutory rights and our voluntary 30-day return policy.
Non-Returnable Products
Certain products may be excluded from withdrawal or return where permitted by applicable law, including:
- Personalized or custom-made goods
- Perishable goods
- Certain sealed hygiene-related products after the seal has been removed
- Other products legally exempt from withdrawal rights
Statutory rights regarding defective or non-conforming products remain unaffected.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
- Materially different from what you ordered
please contact us as soon as reasonably possible.
Please provide:
- Your order number
- A description of the issue
- Photographs where appropriate
We will review the matter and provide an appropriate solution in accordance with applicable consumer law.
Depending on the circumstances, this may include repair, replacement, return, or refund.
Return Address
Return goods to:
JT Construction ApS
Maskinvej 6
2860 Søborg
Denmark
Contact sarahnala460@gmail.com to obtain the prepaid return label and shipment instructions. The label is supplied for download and printing; you do not need to purchase a label yourself.
Return Shipping Costs
We pay the return shipping costs for both defective and non-defective returns in all 11 countries covered by this policy. This includes eligible change-of-mind returns.
Contact sarahnala460@gmail.com for a free prepaid return label to download and print. We do not charge a restocking fee or a return handling fee.
For damaged, defective, incorrect or otherwise non-conforming goods, we bear the costs of the remedy required by applicable consumer law. Your statutory rights for such goods are not limited to the general return request period.
Refunds
We refund payments without undue delay and no later than 14 calendar days after receiving your withdrawal or eligible return notification. Where legally permitted, we may withhold reimbursement until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first. We do not start an additional 14-day period after inspection.
Refunds include the price paid for returned goods and any refundable standard outbound delivery cost. Standard shipping is free. If you expressly selected a more expensive delivery method, the additional cost above standard delivery need not be refunded where the law permits.
For a COD order that has already been paid, we will expressly agree a suitable refund method with you and will not charge you a refund fee. We do not automatically refund COD payments to a card or an online payment service that was not used. If an unpaid COD order is cancelled, no payment needs to be refunded.
We will confirm the refund arrangements with you using the contact information associated with your request. These terms do not limit any mandatory consumer remedy.
Exchanges
If you would like to exchange a product, please contact our customer service team.
Depending on availability and the circumstances, we may offer an exchange or ask you to return the original product and place a new order.
Contact
JT Construction ApS
Trading Name: mpxnsa
CVR: 43255150
Maskinvej 6
2860 Søborg
Denmark
mpxnsa Customer Service Email: sarahnala460@gmail.com
mpxnsa Customer Service Telephone: +45 40 68 72 19
Website: mpxnsa.shop